Terms and Conditions

Terms

All rides/activities(s)/ride(s) purchased: When referring to Chisholm Trail Rides the term is to include employees or representatives of the company, also to include such terms as "us", or "we" Purchaser shall refer to the original purchaser of the ride/hour/activity Rider shall refer to the individual using purchased ride(s)/hour(s)/activities(s); for purposes of purchased hours said terms shall be used in an "either" context.  All minor children will wear a helmet during any riding activity. Chisholm Trail Rides will supply helmets, it will be the parents responsibility to ensure that the minor children(s) wear said helmets, and that they are properly fitted. Adults are asked to wear helmets. All children 8 years old and under, will automatically need an evaluation  and/or to be "ponied"* prior to riding out on trail. Please call, and make contact with us, prior to booking a ride, or purchasing riding hours that may encompass said situation. Direct contact to Chisholm Trail rides via email, text, and/or phone must be made and received back from the company, to discuss children 8 years old and under.The employees, for the safety of both horse and rider, reserve the right to terminate a trail ride at any point, if they feel the rider is not properly prepared with necessary riding skills. If this should occur, hours purchased will still remain valid and can be applied towards a trail preparation lesson, at the time of visit. If additional hours are needed to complete a trail due to a need for a trail preparation class, additional hours may be purchased at the rate original hours were purchased. If a discount/sale can be applicably applied towards additional riding hour(s) to be purchased, under a currently running discount/sale offer, additional riding hours may be purchased through said discount and then fall under the terms and conditions for discounted purchased riding hours.

Chisholm Trail Rides makes considerable effort to provide a quality, good minded, well trained and maintained horse, for a safe riding experience. We provide different breeds of horses, in different disciplines, for riders of all levels, from beginner through experienced riders. Please let a person taking a booking, or free type in the online booking form, an accurate description of previous riding experience, if any.

Seasoned rider's bookings will be provided with a higher trained, lighter queued, with naturally faster gaits of a novice horse booking. If a rider(s) chooses to book a seasoned rider spot, and cannot safely ride the horse per Chisholm Trail Rides discretion, the rider will not be allowed to continue riding a horse of said level. If all novice horse spots are booked for the booked trail, the rider will not receive a refund. The ride will not be turned into a lesson, and future rides under that purchase shall be forfeit. If a rider has any questions regarding riding level, please make contact directly with Chisholm Trail Rides. We are happy to accommodate riders that are unsure of riding level, with either contacting us directly, or trying a horse, per arranged appointment time, prior to the day of booking. All this must be done prior to booking a ride, or buying riding hours.

A cancellation fee of $25.00 per person may be applied if ride is not canceled within 24 hrs of scheduled ride time. Please make contact with Chisholm Trail Rides should an emergency occur, not allowing 24 hr cancellation. Rides that are scheduled for trail are started at scheduled ride time, if a new rider/rider does not arrive on time to warm up his/her horse, arrives after ride is/has departed, or arrives after departure time, without prior consent from Chisholm Trail Rides, the ride may be counted as used. If a rider is running late, please safely call or text.

All rides are ridden to accommodate the lowest skill level of rider,  on the current trail. If higher level riders are on the same trail, denoted as seasoned riders, Chisholm Trail rides can "split" the ride at different points on the trail to accommodate multiple level riders; please let ones guide know this is desired. When referring to the word "gallop" it shall be referred to in context of international riders, and in place of canter or lope. All riders that wish to canter/ lope or gallop ( this term being used in place of Canter for international riders) must show the riding knowledge to que the horse correctly into a canter/lope/gallop, in the arena, prior to riding on trail. Riders wishing to ride at a canter/lope/ gallop must also demonstrate a safe and balanced riding seat for both rider, and equine. Additional guides may be added to accommodate different riding skill levels on the same ride. Please contact Chisholm trail rides, prior to booking for this accommodation.  The gaits of the horse shall be achieved according to the riders desire, but not to exceed their skill level, or a canter/lope, or the horse,s conditioning. (all of horses can achieve a walk, trot, and canter).

Rides Purchased under a discount or sale: When referring to Chisholm Trail Rides the term is to include employees or representatives of the company, also to include such terms as "us", or "we" Purchaser shall refer to the original purchaser of the ride/hour/activity Rider shall refer to the individual using purchased ride(s)/hour(s)/activities(s); for purposes of purchased hours said terms shall be used in an "either" context. "Discounted" or "sale" shall refer to any price under the original fee schedule posted on the website fine print/terms and restrictions: Chisholm Trail Rides offers deeply discounted rates under certain terms and conditions. By purchasing hour(s)/activities(s)/ride(s) purchaser is agreeing to these terms and conditions. All appointments must be booked in advance. Any children(s) trail ride that requires a foot guide/dally/"pony" guide, will be an additional $10 per child; to be paid directly to the guide. All rides/activities/hours that are bought under any discount or offer, or extension of an offer, may be rescheduled only one time by the client if not rescheduled within 48 hrs prior to booking time i.e. last minute cancellations. Deeply discounted rides are not subject to refund, but hours remain in effect to be used at a later date. If Chisholm Trail Rides reschedules a ride due to weather, etc. this will not count as a client reschedule.  If hours/rides/activities are purchased directly through another agency, i.e. Living Social, Groupon, (prior to 2014), Fare Harbor, Square, or any other said company(s) terms and conditions/fine print shall be honored by Chisholm Trail Rides and should be referred to by purchaser. Hours will not expire. Individually purchased hours can be used for different activities, riders, or combination of riders, excluding our buy 12 hours for one rider program. The buy 12 hours program may only be used for the original purchasing rider, and immediate family. These hours may be combined for longer trails, based on weather permitting. Chisholm Trail Rides will make every effort to conduct rides at scheduled times, if a ride needs to be rescheduled, rescheduling will not affect the original terms and conditions.

Sale Hours & Full Price Regular Hours Conditions:

All discounted/sale riding/ item hours offered at below regular listed price, under the payment and fees tab of the website, are considered "sale hours". All sale hours are limited to having no expiration date, and are able to be transferred to another individual for the same item/hours purchased. Items/riding hours do not lose value per original purchased item. All sales final: applies to gift certificates, and items/riding hours marked as sale hours, are final. The choice of the type of riding hours purchased must be made prior to booking the ride online, via text, email, or phone. Regular hours must be specified at time of booking, if booking email, text, or via phone. If regular riding/item hours are not specified, all hours booked, including online, will be booked at a sale hour rate. Regular price riding hours can only be booked by email, text, and/or phone. All hours/ items paid at full, regular price, and not a gift certificate, may be refunded if canceled within 48hrs of originally scheduled current booking time, or canceled, for any reason, by Chisholm Trail Rides.  The employees, for the safety of both horse and rider, reserve the right to terminate a trail ride at any point if they feel the rider is not properly prepared with necessary riding skills. If this should occur, hours purchased will still remain valid and can be applied towards a trail preparation lesson during original scheduled appointment. If additional hours are needed to complete a trail due to a need for a trail preparation class, additional hours may be purchased at the rate original hours were purchased. for ex: if 1 hour was purchased at $40.00 (or more if applicable), the additional hour(s) may then be added for $40.00/hr. All riders wear a helmet during any riding activity. Chisholm Trail Rides will supply helmets, it will be the parents responsibility to ensure that the minor children(s) wear said helmets, and that they are properly fitted. Adults are asked to wear helmets. All children under 9 will automatically need an evaluation, and/or foot guide, and/or to be "ponied"* prior to riding out on trail. Please make and receive direct contact from Chisholm Trail Rides via phone, email, or text before booking or buying riding hours or items.   

All rides are ridden to accommodate the lowest riding skill level of rider on the current trail, unless otherwise scheduled accommodations prior to booking have been made to have a second guide or confirmed seasoned rider, and confirmed via email by Chisholm trail rides.. Horse(s)/rider(s) will not be "split up" during a single trail ride, unless Chisholm trail rides has been contacted prior to booking, and other accommodations have been made and confirmed via e mail. The gaits of the horse shall be achieved according to the riders desire, but not to exceed their skill level, or a canter/lope, or the horse's conditioning. (all of horses can achieve a walk, trot, and canter). We reserve the right to take pictures of riders for advertising purposes; clear shots of children's faces will not be used. Riders that do not want any part of their face in online photo's, must contact Chisholm Trail rides, in writing, via e mail, prior to photo being used. Chisholm Trail rides will then blur the face of the riders. When thanking clients publically online, last names, or exact locations will not be disclosed. Chisholm Trail Rides does not allow location on their pictures. 

*Our horses can carry approximately 20% of their body weight. They are approximately 1000  pounds.  For the rider's safety, and the safety of our horses, please call in advance if you have any questions concerning a weight limit, or the rider's weight exceeds 200 pounds for further accommodations. It is usually a height to weight ratio. If a person is over 200lbs., is unable to mount a horse by themselves, or the horse is unable to naturally carry the weight, the rider may be asked to dismount, or stay in the arena at a walk. If this is the case, there will be no refund.  We find, taller, more muscular built riders, can usually be higher in weight, than shorter, less muscular builds. For ex: a person that weighs 215lbs, but is only 5'1" is probably too heavy, while a 6'3" 230lb rider, will probably be fine. ALWAYS make direct contact with someone at Chisholm Trail Rides, by calling ahead, prior to booking a ride or purchasing riding hours, if any rider is over 200lbs. Once a booking has been done, there will be no refunds, as it has now prohibited qualified riders from booking. Please make and receive direct contact from Chisholm Trail Rides via phone, email, or text before booking or buying riding hours or items.

The employees at Chisholm Trail Rides reserve the right to keep the rider from participating on said trail for the safety of the rider and/or animal.  Should this occur, the rider will be asked to dismount, book a lesson and reschedule a future trail at an additional cost. Once a ride has been booked, thus prohibiting other riders from attaining that particular appointment time, a refund will not be applicable. Riders are always given the option of using their first hour as a preparation lesson, and purchasing a future hour for trail, at the same price as the lesson.  Therefore, riders reserve a horse, and a time for a trail.  If a rider is unable to safely ride their horse on trail at said juncture, the reservation is not transferable to another time.  This is done for the safety of the rider and/or the animals.  We highly encourage our riders to accurately assess their riding skills to determine whether or not a preparatory lesson might be appropriate. We also encourage riders to contact Chisholm trail rides prior to booking, and receive a response, for any subjects that may preclude a rider from trail, or riding. Riders choosing to use American Express credit cards as payment for rides, forfeit the right to do a chargeback with this company. No Chargebacks may be made by riders using an American Express credit card payment, this is due to this credit card company.

Any cancellations within 48 hours of your scheduled appointment, a $20 rescheduling fee may be applied. Please make direct contact with Chisholm Trail Rides if facing this situation. If a ride must be postponed due to weather, a comp. code, for a like ride, will be issued. A rider(s) may reschedule at their choice time, or gift their comped ride, to another rider. Hours do not have an expiration date. If rides/hours are gifted, it is the responsibility of the original booking party to inform any future rider with gifted hours, of all limitations, whether they pertain to type of ride, Chisholm trail rides polices, or other terms, limitations, policies, etc. pertaining to riding with Chisholm trail rides. Hours do not expire. Chisholm Trail rides may choose to not ride a rider if safety concerns for the animal or rider are at hand. Riders using extreme anger, threats, or bad moral behavior may be refused to use hours. Chisholm Trail Rides cares about their current and potential rider's experience deeply, Therefor all phone calls to and from Chisholm Trail Rides, an employee or management, or higher, may be recorded.

Due to safety concerns, all riders must be able to speak and understand English. If a rider cannot, Chisholm Trail rides must be informed prior to booking, and rides will be decided on a case by case decision. Please make and receive direct contact from Chisholm Trail Rides via phone, email, or text before booking or buying riding hours or items.

We reserve the right to refuse service for any reason.

Discount coupons are *NOT* valid on holidays.

* a "ponied" ride refers to a rope that is connected from another horse, to a guides hand, thus allowing the guide to have control of another riders horse. This is usually done in the case of a rider unable to safely, consistently, communicate with the horse while on the horses back in a riding capacity.